Log-in Help
Trouble shooting common log-in and access issues
Customers typically report the following login issues: Forgotten Username and/or password Account locked Unable to reset password or retrieve user na...
Mon, 5 Sep, 2022 at 5:12 PM
Unable to sign up to the AWARD knowledgebase Portal? Getting the message : Email address has already been taken? Don’t panic! It means you are alr...
Mon, 14 Nov, 2022 at 2:40 PM
You've received an email containing a password reset token. However, when you click the provided link, an error message stating "The supplied passw...
Tue, 29 Aug, 2023 at 10:29 AM
Forgotten passwords and usernames can be easily reset or retrieved from the AWARD® login screen: simply click on the forgotten password / username links. ...
Fri, 31 Mar, 2023 at 4:14 PM
You are trying to access AWARD® but have forgotten your details. When you try to retrieve your user credentials you keep getting the message: username and ...
Wed, 19 Apr, 2023 at 4:32 PM
The quickest way to unlock your account (without contacting the helpdesk) is to request a password reset (via forgotten password link on the Home page). ...
Mon, 5 Sep, 2022 at 5:13 PM
You are trying to access AWARD® but you keep getting the message: username and or password are incorrect / not recognised. There are a few easy ...
Thu, 15 Dec, 2022 at 9:55 AM
If you try to login to AWARD® and see your account is INACTIVE you will need to contact the Authority AWARD® account administrator to get your account reins...
Mon, 5 Sep, 2022 at 5:16 PM
You have received a password reset e-mail , but did not request this / you already have an AWARD® account. Your password may have been reset by an AW...
Mon, 5 Sep, 2022 at 5:16 PM