If you are unable to log in to AWARD®, this article helps you identify the most common reasons and directs you to the correct next step.   Most common log...

If you’ve forgotten your AWARD® username or password, you can recover them from the login screen.   Resetting your details from the login screen On the ...

 Use this article if you are trying to log in to AWARD® using details you believe are correct, but you see a message saying your username and/or Password is...

This page is for users who are seeing a “User Account Locked” message. It explains why this happens and how to unlock your account. Why your accoun...

This article is for users who see the “Account not Active” message when trying to log in to their AWARD® account. It explains what this means and what to do...

This page is for users who have received a password reset email, clicked the link, and the system has rejected the token. Issue You've received an ...

Use this article if you cannot remember your username or password, and AWARD® says your details are not recognised when you try to recover them, or you did ...